# PetSafe Drinkwell 360 Review: Owner Complaints, Specs, Price > PetSafe Drinkwell 360: One-gallon (128 fl oz / 3.8 L) stainless fountain with a. Published specs, a dated price and owner complaints, each with a source Source page: /reviews/petsafe-drinkwell-360/ --- **Affiliate disclosure:** The Pet Docket earns a commission from some links on this site. That never changes what we publish or how we rank a product. [How we make money](/disclosure/) [The Pet Docket](/) Menu [Litter boxes](/best-self-cleaning-litter-box/)[Feeders](/best-automatic-cat-feeder/)[Finder](/litter-box-finder/)[Pet insurance](/pet-insurance/)[Methodology](/methodology/) [Methodology](/methodology/) The Pet Docket [Disclosure](/disclosure/) # Drinkwell 360 One-gallon (128 fl oz / 3.8 L) stainless fountain with a 360-degree bowl, 1-5 interchangeable free-falling spout rings and an open bowl that stays drinkable when the power cuts. Drinkwell is PetSafe's own fountain line.. Published by PetSafe. [Read the specification](#spec) [All water fountains](/best-dog-water-fountains/)[Filter them in the finder](/dog-gear-finder/)[How we work](/methodology/) $74.95–$85.99 1 year warranty Cats and dogs No Wi-Fi required Every figure on this page was read from [Retailer product page (Chewy) carrying PetSafe's own product copy, read on 2026-10-28](https://www.chewy.com/petsafe-drinkwell-360-stainless-steel/dp/48106). The price came from [the price listing at chewy.com, observed on 2026-10-28](https://www.chewy.com/petsafe-drinkwell-360-stainless-steel/dp/48106). ![A black cat and a greyhound in profile, rim lit against a near black background.](/photos/hero-1.jpg)![A ginger cat and a german shepherd in profile, rim lit against a near black background.](/photos/hero-4.jpg)![A cat’s muzzle and whiskers in the foreground with a dog’s muzzle resting beside it, against black.](/photos/whisker-both.jpg)![A cat and a dog eating from the same plain ceramic bowl on a dark slate surface.](/photos/bowl-both.jpg) PetSafe Drinkwell 360 Multi-Pet Fountain Read 2026-10-28 ## What the record says The strengths and the drawbacks, as the sources state them. Every line below comes from the source we cite. Where the source did not say, we left it out rather than filling the gap. ### What the manufacturer gets right - Largest reservoir in this set at 128 fl oz (3.8 L), with a 360-degree bowl so two dogs can drink at once without crowding. - Water stays available during a power cut because the bowl is open, so a dog can still drink if the pump stops. - Five interchangeable spout rings let you set one to five free-falling streams, and the top twists to adjust flow strength. - Stainless steel throughout, rust- and scratch-resistant, with every part except the pump top-rack dishwasher safe. - Widely available replacement parts: carbon filter #3, foam filter #5 and a replacement pump, all with published part numbers. ### What you will argue about - Two separate filter schedules to track, carbon every two to four weeks plus a foam pre-filter, and the pump must be hand-washed every two weeks. - Bulky and awkward at 14.3 x 14.3 x 9.3 in. Owners say it is hard to lift for deep cleaning and fiddly to assemble and disassemble. - Louder than cheaper fountains. Owners report their cats were frightened by the noise until they switched to the four-way spout. - No app, no Wi-Fi and no water-level monitoring. - Only a one-year warranty, half the 24 months on the PETLIBRO fountain in this set. ## What owners complain about Published owner reports, quoted rather than counted. The complaint record below is drawn from the owner reports in the sources we cite. We do not scrape, score or aggregate reviews ourselves, and we do not turn them into a star number, because a star number implies a measurement we did not perform. Where an owner report names a failure, we print it as it was written and we leave it standing. The owner reviews behind this research were sampled between July 2025 and June 2026. A complaint we cannot cite does not reach the page, so the record is shorter than the number of reviews it is drawn from. Source: [Retailer product page (Chewy) carrying PetSafe's own product copy](https://www.chewy.com/petsafe-drinkwell-360-stainless-steel/dp/48106) · read 2026-10-28. Complaint records are published owner reports, cited at the top of each review. We do not count them ourselves. - Clogs constantly and stops flowing: 'It clogs constantly... It doesn't flow water at all. Some times it will flow good for a day then quit' (one-star Chewy review with 27 likes; Chewy shows 15% one-star across 1,696 ratings). - Plastic clips and legs crack: 'The black plastic "legs" have cracked and broken' (same one-star Chewy review). A separate owner notes the clips cracked after two years and had to be re-secured with binder clips. - Loud enough to frighten pets: 'the fountain is also quite a bit louder than their previous fountain, so they are afraid to go very close to it' (three-star Chewy review, Oct 2024). Paws & Meals also lists it among the louder options it tested. - Bulky, hard to clean and hard to assemble: 'quite bulky, hard to clean, and hard to assemble/dissemble' (three-star Chewy review, Jul 2026). - Pets refuse to drink from it: 'Cat will not use this fountain' (one-star Chewy review, May 2026) and 'Like a water hose... why won't she drink out of it' (one-star review, Jul 2025). - Pump failure and poor replacement quality: 'The water pump died and I bought a replacement which was worse than the original' (one-star Chewy review). Another owner replaced the pump after about a year of continuous running. - Replacement parts feel overpriced after the unit price: 'it's not worth buying replacement parts after spending all this money on the fountain itself' (three-star Chewy review). **Running cost.** PetSafe guidance: change the activated carbon filter every two to four weeks, more often with more pets or visible debris, and clean the pump every two weeks. Chewy lists 10 charcoal filters at $12.99 and 2 foam filters at $4.75. ## Specifications
DesignOne-gallon (128 fl oz / 3.8 L) stainless fountain with a 360-degree bowl, 1-5 interchangeable free-falling spout rings and an open bowl that stays drinkable when the power cuts. Drinkwell is PetSafe's own fountain line.
Reservoir3.8 L
Pump noiseNot published
The maker publishes no noise figure for this model.
MaterialsStainless steel tank, tray and bowl. All parts except the pump are top-rack dishwasher safe.
FiltrationActivated carbon filter with a foam pre-filter, both sold separately with published part numbers.
Flow settingsOne to five interchangeable free-falling spout rings, with flow strength adjusted by twisting the top.
Power outageNo battery. AC powered with a wall adaptor. PetSafe states the open-bowl design keeps water available to the pet if the home loses power, but there is no battery to fall back on.
Sold forCats and dogs
The 360-degree bowl is wide enough for two dogs to drink at once. The maker publishes no maximum dog weight for this model.
AppNo
Wi-FiNo Wi-Fi required
SafetyNo sensors published. PetSafe states the submersible pump will not shut itself off if the water level drops too low but will overheat and shut off, and that the fountain parts and pump are not UL approved for outdoor use.
Warranty1 year
ConsumablesPetSafe Drinkwell carbon filter #3 (PAC00-13712), PetSafe Drinkwell foam filter #5 (PAC00-13711), Drinkwell replacement pump (PAC00-13206)
Price observed$74.95–$85.99
Source: [Retailer product page (Chewy) carrying PetSafe's own product copy](https://www.chewy.com/petsafe-drinkwell-360-stainless-steel/dp/48106) · read 2026-10-28. Price observed at https://www.chewy.com/petsafe-drinkwell-360-stainless-steel/dp/48106 on 2026-10-28. Other pages these figures were read from - [petland-2.myshopify.com](https://petland-2.myshopify.com/collections/dog-bowls-feeders/products/drinkwell-360-stainless-steel-pet-fountain) - [www.pawsandmeals.com](https://www.pawsandmeals.com/petsafe-drinkwell-stainless-steel-360-multiple-pet-fountain-review/) ### Where each figure came from Specification. [Retailer product page (Chewy) carrying PetSafe's own product copy](https://www.chewy.com/petsafe-drinkwell-360-stainless-steel/dp/48106) · read 2026-10-28. Price. [the listing at chewy.com](https://www.chewy.com/petsafe-drinkwell-360-stainless-steel/dp/48106) · observed 2026-10-28 · retailer-listed. Reservoir volume. [the source we cite](https://petland-2.myshopify.com/collections/dog-bowls-feeders/products/drinkwell-360-stainless-steel-pet-fountain) · read 2026-10-28. Owner complaint records. Published owner reports, cited at the top of this review. We do not count them ourselves. Dataset. [/api/catalog.json](/api/catalog.json) · [how we work](/methodology/). ## What it costs The price we read, on the day we read it. ![A cat and a dog eating from the same plain ceramic bowl on a dark slate surface.](/photos/bowl-both.jpg) $74.95–$85.99 the price we observed on 2026-10-28 Not published the replacement schedule the maker publishes, and what it costs to keep running Chewy Price $75.99 (-12%) against a $85.99 list price. Petco listed $74.95 against a $94.99 regular price on the same date. The 60 oz variant on the same page read $40.99. Verification: retailer-listed · observed 2026-10-28 ### Why there is no risk score here The setup-risk score is written for hardware that runs itself, on noise, Wi-Fi band, warranty length and waste bin volume. A fountain and an indoor potty fail in different ways, so publishing a number for them would be a number we did not earn. What we publish instead is the running cost: not published by the maker. ## Before you buy **Is the PetSafe Drinkwell 360 Multi-Pet Fountain worth its price?** We publish the price we observed ($74.95–$85.99 at https://www.chewy.com/petsafe-drinkwell-360-stainless-steel/dp/48106 on 2026-10-28) against the specification, rather than a verdict we have not earned. The trade-offs list above carries 5 published drawbacks. **What owners complain about most** The published complaint record for this model: Clogs constantly and stops flowing: 'It clogs constantly... It doesn't flow water at all. Some times it will flow good for a day then quit' (one-star Chewy review with 27 likes; Chewy shows 15% one-star across 1,696 ratings).. Plastic clips and legs crack: 'The black plastic "legs" have cracked and broken' (same one-star Chewy review). A separate owner notes the clips cracked after two years and had to be re-secured with binder clips.. Loud enough to frighten pets: 'the fountain is also quite a bit louder than their previous fountain, so they are afraid to go very close to it' (three-star Chewy review, Oct 2024). Paws & Meals also lists it among the louder options it tested.. Bulky, hard to clean and hard to assemble: 'quite bulky, hard to clean, and hard to assemble/dissemble' (three-star Chewy review, Jul 2026).. Pets refuse to drink from it: 'Cat will not use this fountain' (one-star Chewy review, May 2026) and 'Like a water hose... why won't she drink out of it' (one-star review, Jul 2025).. Pump failure and poor replacement quality: 'The water pump died and I bought a replacement which was worse than the original' (one-star Chewy review). Another owner replaced the pump after about a year of continuous running.. Replacement parts feel overpriced after the unit price: 'it's not worth buying replacement parts after spending all this money on the fountain itself' (three-star Chewy review).. We quote owner reports from the sources we cite, and we do not count them ourselves. **What does it cost to keep running?** The source did not publish a consumable interval for this model, so we publish none. **Which animals is it sold for?** Cats and dogs. The 360-degree bowl is wide enough for two dogs to drink at once. The maker publishes no maximum dog weight for this model. ## Others in this category 1 more records in the same set, each with its own source. - Water fountains - [PETLIBRO Stainless Steel Fountain, 3 L](/reviews/petlibro-stainless-steel-fountain-3l/) · $37.99 ## Every figure carries a source Read the specification and the complaint record side by side, with the page each one came from. [Filter them yourself](/dog-gear-finder/) [The Pet Docket](/) Every number we publish carries the source it came from and the date we read it. 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